1. Return Period

Our return policy is valid for 60 days. If more than 60 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange.

Please contact us at service@vozol.co for any refund or return inquiries.
We will respond within 2 business days.

Important: Do not return products directly to the manufacturer.

2. Refund (if applicable)

If you require a refund or exchange, please do not initiate a refund directly through your payment provider.

First, contact us at service@vozol.co. We will guide you through the process.

Upon receiving and inspecting your return, we will email you to confirm receipt and notify you of approval or rejection of your refund.

If approved, the refund will be processed, and the amount will be credited automatically to your original payment method within a specified period.

Note: Customers are responsible for return shipping costs. Shipping fees are non-refundable.

3. Missing Refunds (if applicable)

If you have not received your refund, please check your account again and contact your credit card issuer, as it may take time for the refund to be officially processed.

If you have completed these steps and still have not received your refund, please contact us for further assistance.

4. Exchange (if applicable)

We only accept exchanges for defective or damaged items.

If you need to exchange the same item, please contact us via email for detailed instructions.

5. Consumables

For hygiene and safety reasons, we do not accept returns of opened or used consumable items.

Consumables include, but are not limited to: e-cigarette liquids, coils, pods, cartridges, disposables, and batteries.
These items are not eligible for reshipment.

6. Promotion Terms and Conditions

Promotional items are final sale.

If a promotional item is defective, we will refund or provide store credit for the amount paid.
Promotional items will not be replaced.

7. Quality Issues

For products purchased from other retailers, we recommend seeking assistance from the place of purchase.

If the store is unable to assist or provide after-sales service, you may contact Vozol customer service. Please provide:

  • The safety code on the product packaging
  • Photos or videos showing the defect

We thoroughly inspect all information on our website; however, occasional errors may occur, or manufacturers may update information without our knowledge.
We reserve the right to correct inaccuracies and are not responsible for printing errors.